All Joy Food? No Joy, only Pain…

I made a complaint to the NCCC (National Consumer Complaints Centre). It reads as follows (adapted for reading on this site):

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Just today, I my brother and I went to Wisma Saberkas to meet up with a friend over tea. My friend suggested we meet up at a place called All Joy Good Food, which is located at Wisma Saberkas, Upper Ground Floor. The company was very disappointing in that they didn't offer a replacement for the order we placed as they had presented to us food that we didn’t order. When the waiter delivered the food to our table, we told her that it was not our order, as we had ordered something different (Kolo Mee, RM 3.90 per dish). The three of us had placed order for the same dish, and all three of us received the wrong order (Noodle with sesame chicken, RM 5.50 each). After negotiating with the boss, the she agreed to have only one of our order replaced, meaning that the other two orders remained unchanged. I was unhappy with this proposal and went to see the boss again. Yes, I had to storm into the kitchen, very embarrassing. This time, she blackmailed us, saying that she could choose not to have that one order replaced, hinting to us that it was a take it or leave it proposition. I was infuriated as the boss gave a very rude reply. I was forced to accept the order that was presented to me, which costs an extra RM 1.60 each, bringing my loss to RM 3.20 (two orders).  Furthermore, the receipt was not issued immediately and my friend's order (the dish that was changed) was delivered very late. To add insult to injury, when I told the waiter that I would like to have a word with the boss over this issue, she told me that she (the boss) would not wish to come to my table, and instead, I had to walk right into the kitchen to see her. This is indeed a very degrading experience and if I was in a better position, this event could have warranted a lawsuit. I told the boss that this was the last time I would ever step into her shop, and all I got from her was a curt and rude reply: "I'm sorry to hear that.". The amount I loss during this experience may seem negligible to some, but this should never have happened in the first place. On behalf of the three of us who are affected by this unfortunate incident, I implore the NCCC to look into this matter so that it does not have to happen to anyone else. Please do not hesitate to contact me for more details.

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It is very surprising to see such rude antics coming from a person I presume to be decently educated. I will never set foot into that shop again, ever.

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